Shipping Policy

Last updated: August 27, 2026

Shipping Rates

Shipping rates are based on the merchandise subtotal after discounts and before taxes:

  • Orders under $38 USD: $6.99 standard shipping

  • Orders of $38 USD or more: free standard shipping

If a discount reduces the merchandise subtotal below $68, the $6.99 shipping fee will apply.

Delivery Areas

We currently ship to the contiguous 48 United States and the District of Columbia.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, AA/AE/AP military regions, or P.O. boxes.

Some rural, island, or remote locations may require additional delivery time. If a carrier cannot deliver to an address, we will contact the customer and cancel and refund the affected order.

Processing and Delivery

Orders are typically processed within 1-3 business days. The estimated total delivery time is 7–14 business days from the order date.

Business days exclude weekends and U.S. holidays. Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, high order volume, incorrect addresses, and other circumstances outside our reasonable control may cause delays.

Tracking and Split Shipments

Tracking information will be emailed after shipment and may take up to 48 hours to update.

Items from the same order may ship separately and have different tracking numbers. Customers will not be charged additional shipping fees when we divide an order into multiple shipments.

Address Changes and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address. Contact support@phylanke.com immediately if you notice an error. Address changes cannot be guaranteed after processing begins.

If a package is returned because of an incorrect address, refused delivery, or failed delivery attempts, the customer may be responsible for reshipping costs. Original shipping charges may not be refundable unless the problem was caused by Phylanke or the carrier.

Lost, Damaged, or Missing Packages

Contact us within 7 days if an order arrives damaged, is missing items, or is marked as delivered but cannot be located. Please provide your order number and any available photographs.

We will review the situation and assist with the carrier investigation. Depending on the circumstances, we may provide a replacement or refund.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed after processing begins or the order has shipped.

For assistance, contact support@phylanke.com.