Refund Policy

At Phylanke, we want you to feel confident with every purchase. Eligible returns may be requested within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must:

  • Be unworn and unused
  • Remain in its original condition
  • Include the original packaging
  • Include proof of purchase

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

  • Custom-sized or personalized products
  • Gift cards
  • Items marked Final Sale
  • Worn, used, or altered items

How to Request a Return

To request a return, email support@phylanke.com with:

  • Your order number
  • Your reason for return
  • Clear photos if the item is damaged, defective, or incorrect

Please do not send any item back before receiving return instructions from us.

Once your request has been reviewed and approved, we will provide the next steps by email.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged during shipping, defective, or different from what you ordered, contact support@phylanke.com within 7 days of delivery.

Please include clear photographs showing the issue.

For approved damaged, defective, or incorrect items, Phylanke will cover the applicable return or resolution costs.

Return Shipping

If you are returning an eligible item because you changed your mind or selected the incorrect size, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

Refunds

Once an approved return has been received and inspected, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Order Changes & Cancellations

We will do our best to accommodate order changes or cancellation requests.

However, once order processing has begun, changes or cancellations cannot be guaranteed.

Contact Us

For questions about returns or refunds, please contact:

support@phylanke.com